Frequently Asked Questions
FAQ
Where is my digital download?
Sometimes our download emails can take a few hours to land in your inbox, and they occasionally end up in spam or other inbox folders.
Please check your spam, promotions, or social tabs for a message from photo@newyorkmemento.com.
If you still do not see it in your inbox, please let us know and we’ll make sure to make it right for you, shoot us a message below!
Why does the UI look different than last time?
Memento is designed to be dynamic, with filters and variations to create a slightly different, unique moment for every guest.
That said, your feedback is extremely valuable! We’re in a constant state of learning and refining, and we would love to hear what you want to experience next - drop a message below!